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Porter Airlines is a Canadian airline headquartered at the Billy Bishop Toronto City Airport, focusing on short-haul flights in eastern Canada and North America known for its complimentary services and a focus on a refined travel experience. The airline is known for the effortless travel, genuine hospitality and amenities that enhance the travellers's journey which are all delivered in style and comfort. the various services offered by Porter Airlines which include group cancellation, group booking, check-in, refund, and more. here, in this post, you will get to know about some of the important guidelines regarding the mentioned services which will no doubt be helpful for you. 

Porter Airlines Check-in Policy

Porter Airlines allows passengers to check in online which starts 24 hours before the departure of your flight. The airlines provide a mobile boarding pass or printable option. Before going for the check-in process, the passengers must read the following guidelines which are also about the same and help during the process:

  • The online check-in is the fastest and the easiest way to check in for your Porter flight. You can use the web check-in on flyporter.com which starts 24 hours prior to your scheduled departure of your flight. 
  • The passenger must be sure to complete Web check-in or your flight at your scheduled departure time.
  • The check-in within Canada can be done 60 minutes before the departure.
  • To the United States, from Ottowa International (YOW): the check-in can be done 75 minutes before the departure, and from Montreal- Trudeau (YUL): it is 75 minutes before the departure. From Toronto Pearson (YYZ), it is 90 minutes before the departure. 
  • At the airport, the check-in generally opens 2 hours before the departure. 

Porter Airlines Group Booking 

Yes, Porter Airlines also offers group booking to customers so that friends and family or even colleagues can travel together. So if you are planning to travel with ten or more colleagues/friends to the same destinations on the same day. Then, you must opt for the group booking that is beneficial for you for the various reasons that you can find below but before that; go through some important guidelines regarding the Porter Airlines group booking:

  • Porter Airlines offers group travel benefits for groups of 10 or more passengers travelling on the same flight. 
  • Groups of 10 or more can benefit from reduced fares and personalised service whether for business or leisure travel.
  • To book the group booking or obtain the quote, you must complete the online group travel form. 
  • Online check-in is permitted but the boarding passes must be picked up at the airport counter.
  • For any questions or to book an unaccompanied minor service, you can also contact the airline and get the required information regarding group booking.

Benefits of Group Booking

There are various benefits of group booking that you must know about which is very beneficial for you. So to know the various benefits, you can read the following and you will be able to understand more about the group booking:

  • Porter Airlines offers discounted airfares for groups of 10 or more passengers.
  • The passengers will receive personalised service when booking and managing your group.
  • To book your group or obtain a quote, complete the online group travel form. 
  • The Porter Airline offers a discounted airfare program for around 100 or more attendees travelling to and from anywhere within the Porter network for a centralized meeting or conference.
  • The attendee booking process is easy and can be done online. 
  • In case you have a conference inquiry, Porter Airlines will review your request and action the most immediate requests first. 

Porter Airlines Baggage Policy 

As per the airline, getting their passengers where they need to go with speed and comfort is all part of the Porter experience Depending in the fare purchased. here are some guidelines that you must know about which will help you to pack the bags accordingly:

Carry-on Baggage

As per the purchased fare, the passengers are allowed to bring up to two free carry-on articles onboard including a personal item and a standard carry-on bag. For the basic fare, only the personal item is allowed and for the standard, flexible, freedom, navigation and ultimate fares, the passengers can carry a personal item and standard carry-on bag. The personal item could be a briefcase, purse, small backpack, camera bag, laptop computer or small garment bag and the size for the same must not exceed 33 x 43 x 16 cm. 

Standard carry-on Baggage

The passengers can carry carry-on baggage such as a duffel bag, backpack, suitcase or a pet carrier that be under the size allowance of 55 x 40 x 23 cm. 

Checked Baggage

The weight and size allowance for the checked baggage of Porter Airlines is up to 158 cm per bag. and the weight of the bag must not exceed 23 kg. No single bag can weigh more than 32 kg. The passengers may also be able to check in larger bags by paying an oversized or overweight fee at the airport. There must be space on the aircraft and your bags must be within the size and weight limits. 

Porter Airlines' Cancellation Policy

Porter Airlines cancellation policy varies based on the fare type such as with the basic fares having no changes or cancellations permitted. Go through some important guidelines for the Porter Airlines cancellation:

  • If you will cancel your flight ticket within 24 hours of the booking then you will receive the full refund. The cancellation made after 24 hours of booking will apply some charges. 
  • The basic fares do not permit the cancellation and the full fare is lost. 
  • Other than basic fares, cancellations are permitted up to one hour before departure.
  • The fees are charged per direction, per passenger, plus the applicable taxes. 
  • No-shows at the original points of the departure will result in the cancellation of the remainder of the passenger's through or connecting flights. 
  • If the flight is delayed, diverted it cancelled due to a situation within Porter's control, you can choose an alternate flight/date, cancel the unused segment with no penalty and receive a Porter credit or request a refund. 

Porter Airlines Refund Policy

Porter Airlines offers a 24-hour refund policy for all bookings allowing full refunds within 24 hours of the purchase regardless of the fare type. here are some of the important guidelines that you must know about which will be helpful for you are as follows:

  • Passenger can cancel their booking and receive a full refund within 24 hours of making the purchase regardless of the fare type.
  • The flight cancellation can be done online or by calling Porter customer service.
  • There are Certain types of bookings such as those made 24 hrs before the departure, Porter Pass or VIPorter points redemption bookings or those paid with a Porter credit or gift certificate may not be eligible for an online refund and require contacting the customer service of the airline. 

Porter Airlines Last-Minute Deals

For last-minute deals on Porter Airlines flights, check its official website, monitor their offers page, and social media and consider booking directly for potential discounts and cashback. For more details, you can go through the information mentioned below: Here are some last-minute flight deal tips:

  • Be flexible with your travel dates.
  • Consider booking the flight early.
  • Use fare comparison websites.
  • You can also sign up for the price alerts that will help and notify you about discounts.
  • You can consider using reward points or miles. 

Frequently Asked Questions

Question: What are the different types of Porter fares?

Answer: Porter Airlines offers a total of 6 fares including the Ultimate, Navigate, Freedom, Flexible, standard and Basic. Depending on the fare type you have chosen, the option includes complimentary changes cancellations, and more.

Question: How do I check-in for Porter Flight?

Answer: The Check-in for the Porter flight can be done online starting 24 hours before your scheduled departure time and closes 60 minutes before the scheduled departure. Whereas the airport check-in generally opens 2 hours before departure. 

Question: What happens if a Porter flight is cancelled?

Answer: If your Porter flight is cancelled then the airline will rebook you the flight at no cost. 

Question: What is the Porter Airlines cancellation fee?

Answer: The changes/cancellations are subject to a fee between 75-86 USD per direction per passenger. The changes are permitted at no extra charge up to one hour before departure of time. 

Question: How do I call Porter to change my flight?

Answer: One can dial "1-888-619-8622", and can connect with the customer support executive of the airline and can ask to make the required changes. The executive will assist and provide you with the required changes to your flight ticket to Porter Airlines. 

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