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China Southern Airlines is a renowned carrier headquartered in Guangzhou, Guangdong. Along with Air China and China Eastern Airlines, it is one of the top-rated airlines in China. Furthermore, this airline was established in 1988 and has merged with several domestic airlines. China Southern Airlines has become the world's sixth-largest airline measured in terms of passenger carrying and is also the largest airline in terms of fleet size and revenue.

If you are planning to access flight services at China Southern Airlines and want to gather additional information regarding flight cancellation policy, refund process, or reservation, then go through the section mentioned below.

What is the Process For Booking A Flight Ticket at China Southern Airlines?

To make a flight reservation with China Southern Airlines, you can follow the online procedure, as it is one of the easiest ways to book flight tickets according to your own travelling preferences. Therefore, to learn the booking steps for China Southern Airlines, read the below-mentioned section for a hassle-free reservation.

• Navigate the official website of China Southern Airlines. 
• Select the login icon on the homepage, and mention all the necessary details. 
• Now, tap over the flight icon on the homepage, proceed with a few fields and mention the details; 
  • First, select the trip type, then the origin and destination, departure and return dates, along with number of passengers. 
  • Further, select more options if required and then tap over the search button.
• Next, onscreen, you have flight tickets as per your travelling preferences.
• After this, select the ticket according to your desired route and mention the passenger's contact details. 
• Once you select the flight ticket, proceed to head with the payment of it. 
• Mention all the required details of payment and pay for it accordingly.
• In the end, once you have completed the ticket payment, China Southern Airlines will send a confirmation email with a complete ticket summary. 

What is China Southern Airlines' check-in policy?

Every traveller must complete check-in, as it allows them to get the boarding pass, make seat selections, or add bags to existing reservations. But before checking in for China Southern Airlines, one must go through all the essential details regarding check-in policies for the appropriate guidance. 

• As per the China Southern Airlines check-in policy, travellers receive access to complete the check-in 24 hours upto 60 minutes before the scheduled departure time. 
• According to China Southern Airlines' check-in policy, if travellers have to leave with checked baggage after online check-in, it is recommended that they arrive at the airport quite in advance. 
• Travellers who require special services, those with infants, or those with discounted tickets cannot check in online. 
• In addition, for international flights, China Southern Airlines recommends that travellers arrive at the airport 60 minutes before departure and 90 minutes for flights to/from the U.S.
• Numerous methods are available for travellers to check in for China Southern Airlines and receive boarding passes. The methods to check in are through the official website, mobile application, airport self-service KIOSK, or at the airport. 

What Is China Southern Airlines' Process For Changing a Flight Ticket?

After booking a China Southern Airlines flight ticket, if the traveller wants to make changes to the existing reservation, then for that, you need to follow the online steps. Therefore, below are the online steps to make flight modifications conveniently.

• Firstly, visit the official website of China Southern Airlines. 
• Now, select the menu icon on the homepage, and there you choose the change/refund icon.
• Further, it redirects to the login page where you enter the membership card number/email and password and tap over the login button. 
• After this, select the flight ticket that the traveller wants to change and proceed further with the procedure. 
• Next, according to the travelling preferences, follow the step-by-step guide to modify the schedule, route or destination and class
• Once the change is complete, you will have to proceed further and pay for the new flight ticket. 
• Then, China Southern Airlines will send the confirmation email with a summary of the complete change ticket. 

What is The Cancellation Policy at China Southern Airlines?

Once the traveller books the flight ticket at China Southern Airlines and encounters a medical emergency, they can opt for the flight cancellation option for the existing itinerary. In this context, cancelling a flight ticket can be more manageable if a traveller has a complete guide about the cancellation policy, which is stated below. 

• China Southern Airlines' ticket cancellation policy allows travellers to cancel their flights to/from the US for free within the first 24 hours of booking.
• But after 24 hours of booking, if the travellers want to cancel the ticket, they must pay cancellation charges and then receive the rest of the amounts as travel credits.  
• If the ticket is cancelled due to a medical emergency, the traveller is required to provide medical documents and other documents needed for verification.
• Travellers can cancel their flight tickets online or by contacting a China Southern Airlines customer service representative to receive personalized assistance. 
• Furthermore, if a China Southern Airlines flight is delayed for more than 3-4 hours, passengers are automatically eligible to request full refunds, or else the airline will reschedule their travel. 

How Do I Cancel the China Southern Airlines Flight Ticket?

Once the traveller has read the above mentioned section and has collected enough information regarding the cancellation policies, one must read the following details, as they will help to become familiar with the proper ticket cancellation procedure without any hurdle.

• Traveller needs to visit China Southern Airlines' official website. 
• After that, on the homepage, tap over the three horizontal bars and select online services. 
• Now, click the My Trips icon and enter the booking reference number/PNR code along with the traveller's last name. 
• Click on the search button to get your ticket displayed onscreen. 
• Next, select the ticket and proceed further with the cancellation process.
• The traveller needs to choose the cancellation reason and describe it in under 1000 characters.
• Finally, tap over the submit button and the traveller ticket cancelling process is complete, and the airline will now send a confirmation email.

What is China Southern Airlines Baggage Allowance? 

The baggage allowance is one of the most important factors for every traveller to have a hassle-free journey with China Southern Airlines. All the baggage-related details for travel vary based on cabin class, route, and fare type. Therefore, to familiarize yourself with all the essential information regarding different baggage conditions, read the following section.

Carry-on Baggage: 

• According to China Southern Airlines' carry-on baggage allowance, first-class travellers can take two pieces of baggage onboard, while passengers of other classes can only take one bag.
• Each piece of carry-on baggage must weigh no more than 8kg and not exceed the maximum total dimensions of 45 in/ 115 cm.
• Furthermore, travellers can bring a coat, umbrella, camera, binoculars, reading materials, baby basket, etc. 
• If the traveller exceeds the limitations of carry-on luggage, then one has to pay additional charges at the time of check-in. 

Checked Baggage:

• For Economy and Premium Economy Class, travellers are allowed to bring 2 bags*50 lbs/ 23 kg each.
• In addition, for Business Class, it is (2 x 70 lbs/ 32 kg), and for First Class, it is ( 3 x 70 lbs/ 32 kg).
• Note that the weight limit within China for Economy/Premium Economy Class is 44 lbs/ 20 kg, 66 lbs/ 30 kg for Business Class, and 88 lbs/ 40 kg for the First Class. 
• To exceed the checked baggage limitation, the traveller must pay additional charges during check-in, which depend on the number of bags and fare types. 

Excess Baggage: 

The excess luggage charges for China Southern Airlines depend on the exceeding weight, which is further calculated as a percentage of the entire one-way economy class ticket price per kilogram or according to a specific fee structure based on international/regional flights. 

Please note that the airline can modify the above-mentioned baggage policies at a distinct time gap. Therefore, travellers must check the updated norms on the airline's official website to avoid any inconveniences. 

FAQs:

Question: How strict is China Southern Airlines with carry-on? 

China Southern Airlines is strict with its carry-on guidelines for the passengers of all travel classes. First-class passengers are allowed to take two pieces of baggage onboard, and travellers of other classes can only take one piece. 

Question: How do I contact China Southern Airlines?

To contact a China Southern Airlines customer care representative, travellers can use the following number; 011 86 400 869 5539. Alternatively, they can visit the airline's official website, where all the contact options are available. 

Question: What items are not allowed on China Southern Airlines hand luggage?

The items prohibited by China Southern Airlines under hand luggage include firearms, explosives, flammable substances, toxic chemicals, radioactive materials, and sharp objects. 

Question: Does China Southern Airlines have email support?

Yes, China Southern Airlines offers its customers email support to provide required aid formally. For general inquiries, the email support available is customerservice@csair.com.

Question: How can I check in with China Southern Airlines? 

To check in with China Southern Airlines, customers must complete the website process, or they can visit the airport counter to check in and get the boarding pass.