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Hong Kong's flag carrier, Cathay Pacific Airways Limited or Cathay Pacific, has its main hub and headquarters office at Hong Kong International Airport. The airline and its subsidiaries have operated flights to more than 60 countries, in 190 destinations, in its passengers and cargo services. It is among the founding members of Oneworld. Skytrax ranked Cathay Pacific as the best airline in the world four times and a 5-star airline. According to 2018 data, it was the world's 19th-largest airline group by traffic and as of 2024, it become the world's fifth-best airline. 

What is Cathay Pacific's Check-In Policy?

Understanding Cathay Pacific's check-in policy is crucial for travellers, as it outlines various check-in options and their respective timelines. This policy includes specific procedures tailored to different check-in methods, ensuring that passengers can choose the most convenient approach for their journey, whose detailed overview can be seen as: 

Online Check-In Policy

• You can also change or select your seats and issue your boarding pass by checking in online.
• Passengers with confirmed e-tickets, except for passengers with medical assistance, occupying extra seats, having grouped bookings, or applying for unaccompanied minor assistance, are eligible for online check-in.  
• You can check in online between 48 hours and 90 minutes before your scheduled flight, provided you purchased your ticket directly from the Cathay website or have a Club or Asia Miles membership. 
• You can check in online between 24 hours and 90 minutes before your scheduled flight if you have an electronic ticket.  
• You can cancel your flight after online check-in, provided that you cancel your online check-in first. 

Kiosk Check-In Policy

• Passengers holding e-tickets are eligible for kiosk check-in, except passengers who require medical assistance, apply for unaccompanied minor service, have a group booking, or need to make additional payments.  
• You must scan your travel documents, passport, or boarding pass to retrieve your booking and check in through the kiosk.  
• At Hong Kong International Airport, you can use a kiosk between 24 hours and 60 minutes before flight departure. 
• The in-town check-in kiosk service at Hong Kong and Kowloon Airport Express stations offers a check-in option between 24 hours and 90 minutes before flight departure time. 

Cathay Pacific Group Booking

• Go to the official website of the airline
• Click on plan travel
• some fields will come up
• fill in the fields with the relevant information
• click on submit
• You will be presented with a lot of options and you can book the one that suits you the best.

What is Cathay Pacific's Baggage Policy?

Familiarizing yourself with Cathay Pacific's baggage policy will help ensure a seamless and trouble-free boarding experience. Understanding what you can bring on flights will help you prepare adequately for your journey. This knowledge not only ensures compliance with regulations but also contributes to a more enjoyable travel experience, which can be seen as:  

Carry-on Baggage Policy

• Every individual can carry one personal item and one bag onboard. 
• The linear dimensions of carry-on luggage should be limited to 56 X 36 X 23 cm. 
• Economy class passengers can carry a maximum weight of 7 kg. 
• Business class passengers should adhere to their 10 kg of luggage. 
• First-class passengers have to maintain their baggage limit to 15 kg. 

Checked-in Baggage Policy

When travelling to or from Central, North, or South America, every passenger is permitted to check 2 bags, provided that each bag meets the following conditions: 

• The total maximum linear dimensions should adhere to 157 cm. 
• The maximum weight of each bag can't exceed 32 kg. 

When travelling to or from any place outside of the Americas, every passenger is required to follow the guidelines listed below: 

• Though there is no limit on the number of baggage allowed, it is preferred if there is a maximum of 2 pieces of luggage.  
• The total maximum linear dimensions should adhere to 157 cm. 
• For Economy Class passengers, the maximum weight is described as 20 kg.
• For business class passengers, the maximum weight is 30 kg.
• For First Class passengers, the maximum weight is described as 44 kg.  

Excess Baggage Policy

• Depending on your destination, you will be charged between 100 and 260 USD for every extra piece of luggage. 
• For every overweighted luggage, you will be charged between 60 and 150 USD based on your destination. 
• Applicable taxes are collected apart from the mentioned fee.  

What is Cathay Pacific's Cancellation and Refund Policy?

The easiest and most efficient way to cancel and refund your directly purchased Cathay Pacific flight ticket is by logging into your "Manage Booking" account with the airline. However, before applying for it, it is crucial to acknowledge its cancellation and refund policy to avoid future complications.

Cancellation Policy:

• Passengers who bought a direct ticket from Cathay Pacific can cancel their ticket without cancellation charges if they cancel it within 24 hours of booking, which is done via "Manage Booking". 
• The cancellation charges for flight tickets from Cathay Pacific will vary depending on the type of fare you purchased. 
• If you have a redemption ticket, you can cancel your unused ticket from Cathay Pacific before it expires for a cancellation charge of USD 120.  

Refund Policy:

• An unused ticket from Cathay Pacific can be applied for a refund within 2 years of the issuance date. 
• Tickets qualified for a refund will be refunded only in the original form of payment used for booking. 
• Cathay Pacific typically takes 7 days to process your refund request. 
• The processing time can increase if your itinerary includes interline flights or Cathay Pacific requires more information to process your refund. 

Note: The actual time required to reach a refund in your account will depend on the policies of your bank or payment service provider.  

Frequently Asked Questions

Question : Am I eligible for online check-in when I have a connecting flight with another airline?

Answer: Yes, if another airline has no restrictive policy, and Cathay Pacific is your first-sector airline, you are eligible for online check-in. 

Question : Am I allowed to do online check-in for my companion travellers as well?

Answer: Yes, you are also allowed to check in for your companions until you all have the same booking reference. 

Question: Can I make changes to my booking after checking in online?

Answer: Yes, you can change your booking after checking in, provided you must cancel your check-in.

Question: Can I carry extra luggage if I am travelling with an infant?

Answer: If your infant doesn't acquire any seats, you can take one piece of free luggage. 

Question: Are pets allowed at check-in?

Answer: No, currently, Cathay Pacific is not allowing pets as checked-in baggage.